- Cooling-Off Period (1–30 days): Log in to your account and navigate to "Settings → Responsible Gaming". Select the cooling-off option and choose how many days you'd like to pause your account. Confirm with an OTP and it takes effect immediately. During this period you cannot log in or place bets, but you can still withdraw any existing balance.
- Permanent or Long-Term Self-Exclusion: If you need a longer break – 6 months, 1 year, or permanent – email support@09abet.best with the subject line "Self-Exclusion Request". The process will be completed within 24 hours, and the account cannot be reactivated before the specified period ends.
For an app-like experience on Android, use Chrome's "Add to Home Screen" option – this adds the site as an icon on your home screen and feels just like a native app. The mobile browser version has no missing features – Live Betting, real-time score updates, and push notifications are all available.
- Proof of Identity (any one of the following): National ID Card (NID) – clear photos of both front and back; or a photo of your passport's data page; or your driving licence.
- Proof of Address (any one of the following): A bank statement or utility bill issued within the last 3 months.
- Payment Method Verification: You may be required to confirm that the bKash/Nagad number you deposited from is registered in your name.
- Step 1: Log in to your account and go to the "Settings → Security" menu.
- Step 2: Click on the "Enable Two-Factor Authentication" option.
- Step 3: SMS OTP or Authenticator App – choose either option. If you go with SMS, an OTP will be sent to your registered mobile number each time you log in.
- Step 4: Confirm with your current password. That's it – 2FA is now active.
- Step 1: On your phone, go to "Settings → Security" and enable "Install Unknown Apps" or "Allow installation from unknown sources".
- Step 2: Open 09abet.best and tap the "Download Android App" button at the bottom of the page.
- Step 3: Once the APK file has downloaded, open your file manager, tap on it, and install. The whole process takes under 2 minutes.
If you still can't log in or can't remember your password:
- On the login page, click the "Forgot Password?" link.
- Enter your registered mobile number. You will receive an OTP.
- Verify the OTP and set a new password – everything will be sorted within a couple of minutes.
- Minimum Withdrawal Amount: ৳500.
- Processing Time: bKash and Nagad transfers typically arrive within 15 minutes to 1 hour. Rocket and bank transfers may take up to 24 hours.
- Without KYC verification: KYC verification is mandatory for withdrawals over ৳10,000. Without it, your withdrawal may be put on hold.
- Bonus Balance: Wagering requirements must be met before bonus funds can be withdrawn. Only your real balance can be withdrawn at any time.